Q. I typed the download link in my browser. Why was I returned to this Web page? A.
If you try to access the download file in a manner that does not take
you through the links on our Web site, you will not be able to complete
the download. You must follow the download path on our Web pages so the
browser can assign the www.alias.com URL to the Referrer every time you
follow a link. If you typed, or pasted, the URL of the download
directly into your browser, rather than arriving at the page via an
Alias Web link, the Referrer will be "empty" and will not be able to
pass this value to the server. If the Referrer is empty, you will be
redirected to this page.
Q. Can I control the Referrer option in my browser?
A.
This depends on your browser, or the version number of your browser.
Neither Internet Explorer nor Mozilla (Netscape) let you control this
setting. In Opera, you can control it by going to the File (Windows®)
or Edit (Mac®) menu, and than select Preferences->Privacy->Enable
Referrer Logging. This box should be checked.
Q. I'm using a popular browser but the download link sends me back to the home page of the Alias Web site. Why?
A.
Some browsers do not support the "Referrer", e.g., some Mozilla
versions (e.g., 4.08), some AOL browsers, some Internet Explorer
versions (e.g., 5.0), Mosaic, or any other browsers that are compatible
with these do not carry referrer data at all. In this case, we suggest
you use another browser that supports the Referrer, but before doing
that, please also check the privacy setting you might have on your
system on your own PC. (Please read "Security Measures" below.)
Q. Can I try to save the download in any other way instead of a direct click on the download link?
A.
You can try to save the file with a "right-click" of your mouse and
choose "Save As", although this might not work with all the browsers.
Q. The file that I download turns out to be the HTML code of the page that contains the link. What should I do?
A. This is a known problem for some versions of Internet Explorer. Read more here: http://support.microsoft.com/default.aspx?scid=kb;en-us;281119
Security Measures |